Prestige & Graca
<!doctype html>

Refund Policy

Effective date: 15 September 2025 This Refund Policy applies to registrations, ticket purchases, premium tables and exhibition booths for the Prestige Africa Education Awards (PAEA), the Leadership Conference and the African Biology Olympiad (ABO).

1. General policy

Payments for registrations, tables and exhibition booths are generally non-refundable. Refunds are only provided in the limited circumstances described below.

2. Cancellation or postponement by organisers

  • If the organiser cancels the event, registrants will be offered a full refund to the original payment method or the option to transfer to a rescheduled date.
  • If the organiser postpones the event, registrants may transfer their booking to the new date or request a refund.

3. Refund eligibility (participant requests)

  • Refunds for participant-initiated cancellations may be considered when requested at least 30 days before the event and are subject to administrative charges (as published at the time of booking).
  • Requests made less than 30 days before the event are not eligible for refund except at organiser discretion.
  • Duplicate payments and payment processing errors will be investigated and corrected.

4. Transfers

Tickets, tables and booths may be transferred to another delegate or organisation with written approval from organisers if requested at least 14 days before the event.

5. Processing

Approved refunds will be processed within 7–14 working days depending on the payment processor and banks involved. Refunds are issued to the original payment method where possible.

6. How to request a refund

Submit written requests to: awards@prestigeafrica.org with proof of payment, booking reference and reason for cancellation. For partnership/sponsor payment enquiries contact partnerships@prestigeafrica.org.